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Brightstar moves to redefine mobile device customer service with WeFix acquisition

Brightstar moves to redefine mobile device customer service with WeFix acquisition

News
Brightstar, the world’s leading provider of end-to-end device lifecycle management solutions, has strengthened its service portfolio with the acquisition of a majority stake in WeFix, the UK’s number one ‘we come to you’ manufacturer-approved smartphone and tablet repairer. WeFix serves the growing demand for convenient, rapid smartphone and tablet repairs through its fleet of 73 mobile workshops providing 94% coverage of the UK population. The acquisition by Brightstar creates synergies and new experiences for its device protection and after-sales service customers. Brightstar CEO Rod Millar explained, “The acquisition of WeFix provides a key strategic differentiator for Brightstar’s device protection business, augmenting service offering, choice, response time and convenience, whist strengthening Brighstar’s customer relationships.” Created (as Reviveaphone) in 2012 by entrepreneur Oliver Murphy, Dragons’ Den seed capital was used to grow…
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March #sharetherepair winner

March #sharetherepair winner

Competitions
Matt McEwan is our March #sharetherepair winner! Congratulations Matt - @mattmcewan1 for sharing a great image of the WeFix van and The Cross of Saint George Flag flying high at his home just outside Southampton. Every month WeFix refunds one lucky customer the cost of their repair, and next time it could be YOU! Your chance to win Post photos of your smartphone or tablet being repaired, on Insta’ or Twitter, using the hashtag #sharetherepair High five the tech’! Shout out other accounts – go hashtag crazy! The biggest big-up wins, it’s as simple as that. Your device repaired for free! It’s easy, just #sharetherepair
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Top Tips For Keeping Your Phone Hygienically Clean & Germ Free

Top Tips For Keeping Your Phone Hygienically Clean & Germ Free

Tech Guides
The advent of Coronavirus has put us all on “hygiene red alert”. Keeping hands and surfaces clean has been proven to slow the spread of Coronavirus but what can we do about our phones and tablets? What is the best way to keep these hygienically clean? There are a number of practical measures you can take to keep you phone or tablet hygienically clean and stop the spread of germs. The most important thing to do before cleaning your device is to make sure your hands are washed with soap and warm water on a regular basis. That way if you do pick something up on your hands, you have a better chance of not passing it on to your device. Hand sanitising gel has the same effect as washing…
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Samsung Electronics UK and WeFix ‘We Come To You’ Doorstep Repair – voted Best Service and Repair at Mobile News Awards

Samsung Electronics UK and WeFix ‘We Come To You’ Doorstep Repair – voted Best Service and Repair at Mobile News Awards

Awards
Together, Samsung and WeFix have been awarded the accolade of Best Service and Repair at the recent Mobile News Awards held in London. This incredible success tops off a great year where Samsung and WeFix have recently agreed to strengthen and continue their exclusive relationship as part of a three-year deal. WeFix, the UK’s only manufacturer-approved Samsung ‘we come to you’ smartphone and tablet repairer, has extended its relationship with Samsung Electronics to continue to provide its customers with convenient in-warranty and out-of-warranty repairs. Neil Spanswick, WeFix CCO said, “Team WeFix is extremely proud to continue its partnership with Samsung. It’s a huge endorsement of the WeFix service, as together with Samsung we continue to revolutionise the customer experience across the UK.” The three-year agreement guarantees WeFix will remain the…
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Coronavirus Information for WeFix Customers

Coronavirus Information for WeFix Customers

News
WeFix provides the smartest, fastest, easiest way to get your smartphone or tablet repaired. In light of the current situation, to maintain the highest standards of health and safety, we’ve put in place some extra measures to safeguard your wellbeing. No physical contact is necessary when handing over your device.Technicians do not enter your premisesYour WeFix technician will handle your device using fresh disposable gloves throughout the repairAll devices are cleansed thoroughly before and after repair, using sanitising wipesDevices are returned to customers by technicians using fresh disposable glovesRepair satisfaction sign-off will be completed by the technician, on behalf of the customer, avoiding any physical contact Remember, WeFix comes to you, saving time and money, whilst helping to safeguard your wellbeing.
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March Twitter Competition

March Twitter Competition

Competitions
March Twitter Competition #March #Competition ! We are giving away a delicious Hotel Chocolat Milky Road To Caramel Sleekster. Simply guess where our technician's last repair of the month will be. #RT, #FOLLOW & #LIKE @WeFix_UK with your guess. Winner announced Wed 1st April. UK Only. 
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WeFix Triumphant at Mobile News Awards 2020

WeFix Triumphant at Mobile News Awards 2020

Awards
Last night at the 2020 Mobile News Awards, WeFix were triumphant winners of the “Best Service & Repair” award. Aaron Brown, WeFix MD commented "This is a fantastic achievement - some might say well overdue. I am thrilled to have WeFix officially recognised as truly the best mobile repairer in the UK – we are officially Number 1!"
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Like & Follow to win a #FREEFIX

Like & Follow to win a #FREEFIX

Competitions
Every month, WeFix is giving away 3 free phone repairs!* Simply like & follow either our Facebook or Instagram page and at the end of each month we will pick 3 lucky winners to have their phone repaired for free!* *Competition Terms & Conditions Like and share the WeFix "#FREEFIX" Facebook or Instagram post to be in with a chance of winning. Repair location must be within a WeFix repair region. Put your postcode into the website to check. WeFix will carry out any Samsung or iPhone repair as listed on our website. Winners will be selected at random.(First winners will be drawn on March 31st 2020 to include all February's entrants also.) No cash alternative. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. The…
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WeFix and Samsung – together putting the ‘we’ in WeFix

WeFix and Samsung – together putting the ‘we’ in WeFix

Samsung News
Over sixty WeFix technicians and support staff joined the Samsung Customer Experience team on Friday, 24 January 2020 for ‘Fix Up, Look Sharp’, a one-day teambuilder focussing on service excellence. Gathering at Newark’s Holiday Inn, WeFix CEO Aaron Brown kicked-off the day with a recap of 2019, which saw the WeFix and samsungrepair.com operations deliver almost 40,000 in-warranty and out-of-warranty smartphone and tablet repairs throughout the UK. After an afternoon of teambuilding activities at the Lockwell Activity Centre, including archery, go-karting, rifle shooting and blindfold driving, the WeFix and Samsung teams regrouped for dinner and awards. Amongst those celebrated on the night was WeFix Technician of the Year 2019, Adam Wellington, who keeps the savvy smartphone and tablet owners of Hull fault-free and fully functioning.  Established in 2012, WeFix is…
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January #sharetherepair winner announced

January #sharetherepair winner announced

Competitions
Congratulations to Glenn Brooks - @TPWMUSIC Glenn is our January #sharetherepair winner and has been fully refunded - that's WeFix for FREE! Every month WeFix refunds one lucky customer the cost of their repair, and next time it could be YOU! Your chance to win Post photos of your smartphone or tablet being repaired, on Insta’ or Twitter, using the hashtag #sharetherepair High five the tech’! Shout out other accounts – go hashtag crazy! The biggest big-up wins, it’s as simple as that. Your device repaired for free! It’s easy, just #sharetherepair
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